Frequently Asked Questions

You can book your appointment online 24/7 through our Cliniko booking system. Simply click the "Book Appointment" button on any page of our website, or visit our booking page directly.

Prefer to book via email? Send us an email at marcus@riversdalephysio.com.au with your preferred date and time.

Initial assessments are 30 minutes. This includes:

• Comprehensive assessment of your condition
• Clear explanation of your diagnosis
• Personalised treatment plan
• Hands-on therapy where appropriate
• Exercise prescription and home program

Follow-up appointments are typically 30 minutes as well.

Please bring:

• Any relevant medical imaging (X-rays, MRI, ultrasound scans)
• List of current medications
• Previous medical reports or referrals
• Health insurance card (if applicable)
• Comfortable clothing that allows easy access to the area being treated

No referral is required to see a physiotherapist in Australia. You can book directly with us.

However, if you're claiming through private health insurance or seeking a Medicare rebate under a Chronic Disease Management Plan (CDM), you may need a referral from your GP.

We require 24 hours notice for appointment cancellations or rescheduling. This allows us to offer the time slot to other patients who may need care.

Late cancellations (less than 24 hours) or no-shows may incur a cancellation fee. We understand emergencies happen – please contact us as soon as possible if you need to change your appointment.

We treat a wide range of conditions including:

• Sports Injuries: ACL tears, hamstring strains, ankle sprains, shoulder injuries
• Musculoskeletal Pain: Back pain, neck pain, hip pain, knee pain
• Running Injuries: Runner's knee, shin splints, plantar fasciitis, IT band syndrome
• Chronic Conditions: Arthritis, tendinopathy, chronic pain management
• Post-Surgery Rehabilitation: ACL reconstruction, joint replacements, spinal surgery
• Workplace Injuries: Repetitive strain injuries, desk-related pain
• Aged Care: Falls prevention, balance training, mobility support

If you're unsure whether we can help with your specific condition, please contact us!

Yes! We offer both Pilates and strength & conditioning classes designed to improve your movement, build strength, and prevent injuries.

Our classes are suitable for all fitness levels and can complement your physiotherapy treatment. Contact us for class schedules and availability.

Yes! We provide home visit physiotherapy services throughout Surrey Hills and surrounding eastern Melbourne suburbs including:

Camberwell, Hawthorn, Kew, Canterbury, Mont Albert, Box Hill, Balwyn, Ashburton, Glen Iris, Deepdene, Burwood, and Templestowe.

Home visits are ideal for:

• Aged care patients with mobility challenges
• NDIS participants
• Post-surgery patients
• Anyone who finds it difficult to travel to the clinic

We use evidence-based physiotherapy techniques including:

• Manual therapy and joint mobilization
• Soft tissue massage and trigger point therapy
• Exercise prescription and rehabilitation programs
• Strength and conditioning training
• Dry needling (if appropriate)
• Taping and bracing
• Movement retraining and biomechanical correction
• Education and self-management strategies

Yes! We are registered NDIS providers offering physiotherapy services for improved mobility, function, and independence.

We can help with:

• Functional capacity assessments
• Goal-based therapy aligned with your NDIS plan
• Mobility training and equipment prescription
• Home modifications recommendations
• Progress reporting for your plan reviews

Please bring your NDIS plan to your first appointment.

Yes! We specialise in aged care physiotherapy including:

• Falls prevention programs
• Balance and stability training
• Strength maintenance exercises
• Mobility support and walking aids assessment
• Post-hospital discharge rehabilitation
• Management of age-related conditions (arthritis, osteoporosis)

We offer both clinic appointments and home visits for aged care patients.

Our fees are competitive and transparent. Please contact us via email at marcus@riversdalephysio.com.au for current pricing information.

We accept payment by cash, EFTPOS, credit card, and health insurance claims (HICAPS available).

Yes! We bulk bill for Chronic Disease Management (CDM) patients.

We also accept private health insurance, NDIS, DVA (Department of Veterans' Affairs), WorkCover, and TAC (Transport Accident Commission) claims.

Contact us at marcus@riversdalephysio.com.au to discuss your specific situation.

Yes! We have HICAPS facilities available, allowing you to claim your rebate on the spot using your private health insurance card.

The rebate amount depends on your level of cover. Please check with your health fund for your specific physiotherapy benefits.

Yes, we accept both WorkCover and TAC (Transport Accident Commission) claims. Please bring your claim number and relevant paperwork to your appointment.

Riversdale Physio & Allied Health
4/976 Riversdale Road
Surrey Hills VIC 3127
(Ground Floor)

We're conveniently located on the ground floor of 975 Riversdale Road with excellent access from surrounding suburbs.

No need to stress about finding parking – we've got you covered!

Yes, we are fully wheelchair accessible!

• Disability parking spaces in Basement 1 car park
• Lift access from Basement 1 to ground floor
• Ground floor clinic location (no stairs required)
• Wide doorways throughout the clinic
• Accessible bathroom facilities
• Spacious treatment rooms for easy mobility

We're committed to ensuring all patients can access our services comfortably and safely.

By Tram: Take the Route 70 or 75 tram along Riversdale Road. Stop at Union Road/Riversdale Road.

By Train: Catch the Lilydale, Belgrave, or Alamein line to Canterbury or Chatham station, then take a short tram or bus ride to Riversdale Road.

By Bus: Several bus routes service Riversdale Road and the surrounding area.

Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed

We offer flexible appointment times to suit your schedule. Book online 24/7!